MARS ARCADE

Delete my data

Last updated: October 14, 2026 路 Version 2026-10

You can delete your Mars Arcade account and your personal data whenever you want. This page explains how, what is removed and what is kept.

Delete it yourself (instant)

  1. Sign in to your account.
  2. Open Profile & security from the menu and tap Delete my account (or go straight to the deletion page).
  3. Read what will happen, enter your password and type DELETE, then confirm.

Before you delete: cash out or redeem what you want to keep. Any Mars Tokens and loyalty points left are removed. If you have a deposit, load, redeem or cash-out still in progress, wait until it is finished.

Cannot sign in? Ask us

Email [email protected] from the email address on your account, or message us from the phone number registered on it. Tell us your username. We may ask a question to make sure it is really you, and we will complete the deletion within 30 days (usually much sooner).

If you came here from Facebook

Mars Arcade does not use "Log in with Facebook" and does not store a Facebook access token. The only Facebook details we hold are the name and profile link you typed in yourself and, if you shared a post, the link to that post. Deleting your Mars Arcade account removes them. To remove anything from Facebook itself (your posts, your profile), use Facebook's own settings.

What is removed

  • Your username (it is replaced by a meaningless one), name, mobile number, email and Facebook name and link.
  • Your password and any sign-in sessions on all devices.
  • Your game account logins stored with us, your hero, items and friends, your push notification subscriptions and your social profile and share details.
  • Your ID photos and screenshots.
  • The text of your chat and inbox messages and our staff notes about you.

What we must keep

  • Financial records: deposits, loads, redeems, cash-outs and the wallet history, without your name or contact details. We are required to keep these for accounting and to prevent fraud.
  • A one-way fingerprint of your phone number (it cannot be turned back into the number) for 30 days, so the same number cannot immediately start over and collect the welcome rewards again.
  • Records we are legally required to keep, or need to defend a legal claim or investigate fraud.

See also our Privacy Policy and Terms of Use.